Email notifications: who gets what

ClockMi sends three operational emails to keep admins informed without forcing them to log in. You control which ones reach you, and who else gets copied.

The three configurable emails

Email	When it sends	Default audience
Low credit balance	Daily, when company credits drop below the platform threshold (default $10)	Super-admins
Missed checkout summary	Daily at 7 AM — workers who checked in yesterday but never checked out	Super-admins + admins
Missed presence check	Every 5 min — when a Telegram safety check expires unanswered	Super-admins

Where to change settings

Company level — Settings → Company Settings → Email Notifications.

• Untick any of the three to stop receiving that email type entirely.
• Add Extra recipients — one address per line. These get added to the admin recipients for ALL three email types.
• Up to 10 recipients per field. Comma- and semicolon-separated input is also accepted; it's normalized on save.

Site level — site edit page → Site Notifications.

• Extra recipients — per-site addresses (e.g. the foreman's personal email). They get pinged ONLY when there's data about this specific site (missed checkouts, missed presence checks). Low-balance alerts are company-wide and ignore site recipients.
• Override company admins for this site — when ON, emails exclusively about this site go ONLY to the extras above. Company admins are excluded for that site's data. Useful when an outsourced site supervisor handles notifications without involving HQ.

How recipients are resolved

For every email, ClockMi runs through these checks in order:

1. Platform kill switch. If the operator (us) has globally disabled this email type, nothing sends. (You'll see a banner in the SaaS admin if so.)
2. Company toggle. If you've unticked it under Email Notifications, nothing sends.
3. Default admins. Active super-admins (and admins for missed-checkout) are added.
4. Company extras. Your company-level extra recipients are added.
5. Site extras. If the email is site-bound (missed checkout, missed presence check), per-site extras are added too.
6. Override. If a site has "Override company admins" turned on, emails about that specific site go ONLY to the site's extras — admins are removed from that batch.

Common scenarios

"I want my supervisor at site X to handle missed checkouts there, not me."

1. Edit the site at Sites → the site → Site Notifications.
2. Add the supervisor's email to Extra recipients.
3. Tick Override company admins for this site.

"I want low-balance alerts to go to the finance team alongside the super-admin."

1. Go to Company Settings → Email Notifications.
2. Add finance@yourcompany.com to Extra recipients.

Low-balance applies to all three email types (it's the company-wide list), so the finance team will also see missed-checkout summaries unless you split them — in that case the cleanest move is to give them a site-specific recipient on each site.

"Stop sending presence-check emails — we monitor the dashboard."

1. Go to Company Settings → Email Notifications.
2. Untick Missed presence check pings.

Workers still receive Telegram pings — this only stops the admin email summary. The presence checks still happen and missed ones still flag the attendance record.

Email wording

The subject line and body wording are centralized at the platform level (managed by ClockMi support). You control routing — who gets the email and which types — not the message text.

What's NOT configurable here

• Welcome email — sent once on company creation to the admin who registered.
• Top-up confirmation — receipt sent after a Stripe payment to the paying admin.
• OTP / password reset emails — sent to the address on the form (no admin involvement).
• Per-user opt-out — routing is decided by the super-admin, not by individual recipients.